Refund policy

Returns & Store Credit

We want you to love every purchase from Queen City Mutiny. If something isn’t quite right, we’re here to help.

Returns

Eligible non-customized items may be returned within 30 days of delivery for store credit.

To qualify, items must be:

* Unworn and unwashed
* In their original condition
* With all original tags attached

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.

Custom & Personalized Items

All custom or personalized products—including items with names, numbers, custom logos, or special team orders—are Final Sale and cannot be returned or exchanged unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include photos of the issue. We’ll make it right by sending a replacement or issuing store credit.

Store Credit

Approved returns are issued as Queen City Mutiny Store Credit. We do not offer refunds to the original payment method.

Store credit:

* Never expires.
* Can be used toward any eligible item in our online store.
* Will be emailed once your return has been received and approved.

Questions?

If you have any questions about your order or our return policy, our team is happy to help. Contact us anytime, and we’ll do our best to make your experience with Queen City Mutiny a great one.